Federal Assistance
Emergency Assistance:
- If you are an American in Mexico in need of assistance, please call the State Department's 24/7 crisis hotline through its Bureau of Consular Affairs at 202-501-4444.
- If you need to reach them from within the U.S. or from Canada, please call 888-407-4747.
Reach My office
- Please reach out to my team if you are currently stuck in Mexico or otherwise impacted by the ongoing security incident there. You can reach out through stanton.house.gov/help or by calling 833-643-6114.
Travel Alerts:
- Enroll in the State Department's Smart Traveler Enrollment Program (STEP) to help the U.S. embassy contact you to coordinate any emergency response if need be. Sign up on the State Department website here.
- You can find current security alerts from the State Department here.
Airline Assistance
General Guidance:
- In Puerto Vallarta, flights continue to be disrupted due to availability of flight crews. The Embassy is in close contact with airlines to monitor their plans.
- All other airports in Mexico are open, and most airports are operating normally. If you are traveling via any airport other than Guadalajara or Puerto Vallarta, we have received no indication of any security-related flight disruptions. Check with your airline to confirm your flight status and schedule.
- Some, but not all, scheduled flights are departing from Guadalajara; if your flight to the United States is cancelled, you may be able to book a connecting flight through another Mexican city.
American Airlines:
- Flights to Guadalajara resumed today (2/23), but flights out of Puerto Vallarta were cancelled due to security concerns.
- Travelers to/from Puerto Vallarta Airport can make changes to their trip(s) at no cost on their website here.